FAQ/Info

FAQ/Info
Q: What makes Airport Express Shuttle & Limousine Service different?

A: Airport Express Shuttle & Limousine is the home to one of the fastest growing ground transportation company throughout southern California. We are happy in providing our guests with excellent service by prioritizing our focus on Safety, Comfort and punctuality. Airport Express Shuttle & Limousine and its affiliate’s guarantee on time pickup and arrival to your destination.

Q: I have never used your service. How do I know my information is safe?

A: Airport Express Shuttle & Limousine Service utilizes the latest technology in software to protect all the information gathered on our site from our customers. In addition, we have implemented a very strict policies and programs that protects and limit’s the access to our client’s personal information to only those employees who are authorized.

Q: Can I modify/change/cancel an existing reservation?

A: Yes. Airport Express Shuttle & Limousine allows you to modify your existing reservations by calling us. You will need your reservation code to make changes or cancel.

Q: Can I cancel my reservation?

A: Yes, 100% Full Refund.
We understand that circumstances may arise which may change your travel plans. With that in mind, we will gladly give a full refund for any reservation cancelled minimum 24 hours prior to the pickup time.

Q: My flight changed – how do I go about changing my reservation?

A: You will need your reservation and contact our Customer Service at 1 (800) 521- 4282  and we will be happy to arrange for a reservation that correlates with your new schedule. Please call us minimum 24 hours prior to your reservation date.

Q: My flight is delayed. Do I need to contact anyone!

A: Yes, contact the airlines to confirm flight schedules and call us.

Q: Where do I meet my chauffer when I arrive at the airport?

A: Simply call dispatch at 1 (800) 521- 4282  after you have claimed your luggage from the baggage claim. Your driver will be dispatched to greet you within a few minutes.

Q: What are the restrictions on luggage?

A: It is best to always follow luggage policy of the airlines. A good rule is - two checked bags and one carry on. If your checked bags exceed 50 pounds or if you'll be carrying a surfboard, crate, skis or other large items, please call our customer service to provide you with an appropriate vehicle that will accommodate you.

Q: Who can I call for any other questions not listed here?

A: For any other questions please call Airport Express Shuttle & Limousine at 1 (800) 521- 4282
 
Guaranteed on time pickup! ~ Airport Express Shuttle & Limousine  1 (800) 521- 4282